Refund Policy
Important: Fileform sells digital downloads. After the file is delivered, refunds are generally not available.
1. Why
Digital files can be copied immediately after download. “Changed my mind” refunds after delivery are not offered. This is standard for digital goods and helps prevent abuse.
2. When we refund
- Download failure caused by us, and we cannot provide a working link or file within a reasonable time.
- Duplicate charge for the same order.
- Paid but not delivered (no link / empty archive) after we verify the PayPal transaction.
3. Non-refundable situations
- The file was downloaded or a valid download link was provided
- “Not what I expected” or dislike after delivery
- Wrong product selected by the buyer
- Missing software on your device (browser, Excel/Google Sheets, etc.) when requirements are described in the product/README
4. How to request help
- Email support@fileform.com within 7 days of payment.
- Include: payment date, product name, PayPal Transaction ID, and a screenshot of any error.
We will try to fix delivery first (new link / same file). A refund applies if we cannot complete delivery.
5. Timing
We usually reply within 1–3 business days (US business days). PayPal refund timing follows PayPal’s process.
6. Chargebacks
Please contact us before opening a PayPal or bank dispute when possible—most issues can be fixed faster that way. Unfounded chargebacks may result in refusal of future purchases.
7. Contact
Fileform · United States · support@fileform.com · Contact